Castel Delivers Performance
“Castel Detect™ has revolutionized the way our agents listen to customers. Having the ability to see the emotion levels for both sides of the conversation separately, agents are motivated and succeeding in delivering customer service excellence. Our business has experienced a drop in customer complaints and an increase in customer compliments.”
Castel Delivers Productivity
“This application has enabled our agents to better identify escalating calls, equating to quicker issue resolution, collecting payments more efficiently, reducing call time and building stronger agent-customer relationships.”
Castel Delivers Profitability
“Agent training/review with Castel Detect™ has resulted in increased revenue per agent. Castel Detect’s™ post-analysis reporting and audio accessibility makes providing timely, objective feedback to agents easier than ever before.”
100% Call Monitoring on and off your dialer, LIVE prevention alerts to agents and management teams, customized call profiling, reporting, analysis with audio for robust post-call reviews and integrates into existing call center solutions. MANY MORE FEATURES INCLUDED, LEARN MORE TODAY!
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